Kindness
Behind every loan is a person.
We build for traders, artisans and the loan officers who serve them, people whose livelihoods can hinge on a single decision. Kindness shapes how we treat them, and how we treat each other.
In practice
- Plain words instead of jargon, in the product and between us
- Patience with questions, and assuming good intent
- Feedback that is honest, specific and given to help